Refund Policy

Jewelry Return Policy

**Return Policy for Code Envee Jewelry Store**

Thank you for shopping at Code Envee, where we strive to provide you with high-quality jewelry and an exceptional shopping experience. Please take a moment to review our return policy outlined below.

**Defective Merchandise Replacement:**

If you receive a defective item from our jewelry store, we apologize for any inconvenience caused. We are committed to ensuring the quality of our products and want to address any issues promptly.

1. Within three (3) business days of receiving your parcel, please email us at support@codeenvee.com, including the following information:

   - Your order number

   - A description of the defect or issue with the merchandise

   - Clear and detailed photos showcasing the defect

2. Once we receive your email and the necessary information, our team will review the case. If the merchandise is deemed to be defective, we will offer a replacement for the same item, subject to availability.

3. If the item is not available for replacement, we will provide you with the option to choose an alternative item of equal value, or we will issue you a store credit that can be used for future purchases on our website.

**Conditions for Replacement:**

- The defective merchandise must be reported within three (3) business days of receiving your parcel.

- The defect must be clearly evident and verifiable through the provided photographs.

- The merchandise should not show signs of wear, damage caused by misuse, or tampering.

- The original packaging, including any accompanying certificates or documentation, should be included with the return.

**Return Process:**

1. Upon approval of your defective merchandise claim, we will provide you with instructions on how to return the item to us.

2. Please package the item securely, including the original packaging and any accompanying certificates or documentation.

3. Ship the package to the address provided by our customer support team. We recommend using a trackable and insured shipping method to ensure the safe return of the merchandise. Customers will be responsible for their shipping fees.

4. Once we receive the returned merchandise and verify its condition, we will proceed with the replacement process.

Please note that our return policy is designed to ensure your satisfaction with your purchase. We appreciate your understanding that refunds are not available, as we are focused on promptly addressing any issues with defective merchandise through the replacement process.

If you have any questions or require assistance, please do not hesitate to contact our customer support team at support@codeenvee.com. We are here to assist you and provide you with the best shopping experience.

Thank you for choosing CodeEnvee for your jewelry needs.